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Dash - including link to user guide
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Clinical Architecture (CA) waypoint (portal to the vocabulary service) - waypoint is the portal that PHL will use to manage vocab service post implementation, including link to user guide
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This section will provide an overview of three primary things:
Monitoring ETOR
In addition to the monitoring performed by APHL, your team will have a tool, DASH, available to monitor the routing of your organization’s test orders and results. Prior to productive use of ETOR your team will test the use of DASH and be trained on the monitoring process.
The DASH user guide can be referenced here: INSERT LINK
Maintaining ETOR
Clinical Architecture’s Waypoint portal is the tool that will be used to manage the vocabulary service. This will need to be maintained and updated. During the implementation of ETOR, your team will receive training on this tool.
The Waypoint user guide can be referenced here: INSERT LINK
If you require assistance in updating the vocabulary mapping, a request ticket can be submitted to AIMS support.
AIMS Support
Once you begin productive use of ETOR, you will be transitioned to AIMS support. This will ensure prompt and qualified support.
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AIMS will provide portal access to the support desk for the purpose of reporting all issues and submitting requests. To access the support portal, use the following link: (to be provided). License?Within the portal, select “ETOR ?” and
When submitting a ticket, be prepared to provide the information related to:
ImpactThe relevant solution: ETOR
The “impact” of the incident
A summary of the incident or request
Note that APHL is currently upgrading their production support processes to prepare for the launch of ETOR. Additional details on the support process will be updated here as they become available.