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Note that page is still in development. The preliminary sharing of this information is intended to benefit the ETOR initial implementers in preparation for their implementations, with the understanding that some information may change as our development evolves. |
Monitoring ETOR
In addition to the monitoring performed by APHL, your team will have a tool, DASH, available to monitor the routing of your organization’s test orders and results. Prior to productive use of ETOR your team will test the use of DASH and be trained on the monitoring process.
The DASH user guide can be referenced here: AIMS System Monitoring Dashboards User Guide (google.com)
Maintaining ETOR
Clinical Architecture’s Waypoint portal is the tool that will be used to manage the vocabulary service. This will need to be maintained and updated. During the implementation of ETOR, your team will receive training on this tool.
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If you require assistance in updating the vocabulary mapping, a request ticket can be submitted to AIMS support.
Requesting Support
Once you begin productive use of ETOR, you will be transitioned to AIMS support. This will ensure prompt and qualified support.
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AIMS will provide portal access to the support desk for the purpose of reporting all issues and submitting requests. To access the support portal, use the following link: (to be provided). AIMS Service Desk - Jira Service Management (atlassian.net)
When submitting a ticket, be prepared to provide information related to:
The relevant solutionservice: ETOR
For incidents, the “impact” and “urgency” of the incident
A summary Details of the incident or request
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