Monitoring Detor
In addition to the monitoring performed by APHL, your team will have a tool, DASH, available to monitor the routing of your organization’s test orders and results. Prior to productive use of Detor your team will test the use of DASH and be trained on the monitoring process.
The DASH user guide can be referenced here: AIMS System Monitoring Dashboards User Guide (google.com)
Maintaining Detor
Clinical Architecture’s Waypoint portal is the tool that will be used to manage the vocabulary service. This will need to be maintained and updated. During the implementation of Detor, your team will receive training on this tool.
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If you require assistance in updating the vocabulary mapping, a request ticket can be submitted to AIMS support.
Detor Downtime
APHL’s goal is to minimize system downtime while also ensuring systems are regularly maintained.
Any planned maintenance-related downtime will be communicated ahead of time and best efforts will be made to schedule this downtime on Sunday mornings between 7:00-10:00AM. During maintenance, any received messages will be queued and processed immediately following the downtime.
For unplanned issue-related downtime, communications with be sent within an hour of our awareness that there is an issue. Regular updates, any instructions, and resolution notifications will also be communicated.
Recipients of communication will be identified during the implementation and can be updated at any time by submitting a support request: Generic Request - AIMS Service Desk - Jira Service Management.
Requesting Support
Once you begin productive use of Detor, you will be transitioned to AIMS support. This will ensure prompt and qualified support.
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The relevant service: ETOR
For incidents, the “impact” and “urgency” of the incident
Details of the incident or request
Post Production Updates
Updating Detor Test Panels
After going live with Detor, post-production changes to panels may be necessary. These include:
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More information on updating Detor test panels and the process to be followed can be found here: APHL Detor PHL and HCO Post-Production Update Process - ETOR AIMS Implementations - Confluence
Updating Detor HCO Sub-Facilities
After going live with Detor, post-production additions of facilities (e.g. hospitals) associated with an existing HCO may be necessary.
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